GENERAL TERMS AND CONDITONS OF SALE

OUR TERMS AND CONDITIONS OF SALE DEFINE THE RIGHTS AND OBLIGATIONS OF THE PARTIES IN THE CONTEXT OF THE SALE OF PRODUCTS ON THE WEBSITE WWW.COULEUR-CHANVRE;COM BETWEEN THE PURCHASER (THE « CUSTOMER ») AND THE VENDOR, THE COMPANY COULEUR CHANVRE, REFERRED TO AS COULEUR CHANVRE, A SIMPLIFIED SHARE COMPANY UNDER FRENCH LAW WITH A CAPITAL OF 67480 EUROS, REGISTERED IN LYON UNDER THE NUMBER 497 605 725, REGISTERED HEAD QUARTERS AT 8 RUE DE L’ARCHINIERE, 69360 ST DIDIER AU MONT D’OR. THE TERMS AND CONDITIONS OF SALE MUST BE CONSULTED AND ACCEPTED FOR ALL ORDERS OF PRODUCTS ON THE WEBSITE. FOR THE APPLICATION OF THESE TERMS AND CONDITIONS OF SALE, THE MEANNING OF THE TERMS USED IS DEFINED BELOW:

- THE CUSTOMER : THE CUSTOMER REFERS TO THE PURCHASER AS DEFINED IN THE ACCOUNT OPENING PROCEDURE.
- Couleur Chanvre : THE COMPANY COULEUR CHANVRE


1.1 Purpose

THE PURPOSE OF THESE TERMS AND CONDITIONS IS TO EXCLUSIVELY DEFINE WITHIN THE CONTEXT OF THE RELATIONSHIP ESTABLISHED ON THE INTERNET, THE RIGHTS AND OBLIGATIONS ARISING FROM THE ON-LINE SALE OF THE PRODUCTS PROPOSED ON THE WEBSITE. THEY COVER ALL THE NECESSARY STEPS FOR PLACING AND TRACKING ORDERS. THESE TERMS AND CONDITIONS APPLY TO THE EXCLUSION OF ANY OTHER DOCUMENT. COULEUR CHANVRE RESERVES THE RIGHT TO CHANGE THEIR TERMS AND CONDITIONS AT ANY TIME.


1.2 PRODUCT DESCRIPTION AND INFORMATION

MAIN PRODUCT FEATURES ARE INDICATED ON THE WEBSITE (SIZES, COMPOSITION ETC). THE CLIENT ACCEPTS THAT THE PHOTOGRAPHS AND OTHER INFORMATION GIVEN ARE NOT CONTRACTUAL, ANY ERRORS OR INACCURACIES ARE NOT THE RESPONSABILITY OF COULEUR CHANVRE.
ONLY THE INFORMATION GIVEN ON THE PRODUCT SHEET PREVAILS WITH THE SPECIFICATION THAT THIS INFORMATION MAY BE REMOVED OR UPDATED AT ANY TIME BY COULEUR CHANVRE DUE TO PRODUCT MODIFICATIONS OR WITHDRAWAL FROM SALE DUE TO AVAILABILITY OR ANY OTHER MOTIVE. PRODUCT INFORMATION AND ADVICE IS AVAILABLE ON THE WEBSITE. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO SEEK ANY OTHER ADVICE OR INFORMATION REQUIRED.


2. OPENING A CUSTOMER ACCOUNT

WHEN ORDERING FOR THE FIRST TIME, CUSTOMERS MUST CREATE A “CUSTOMER ACCOUNT” BY ENTERING A USER NAME AND PASSWORD. PASSWORDS ARE STRICTLY CONFIDENTIAL AND MUST NOT BE COMMUNICATED. CUSTOMERS AGREE TO GIVE ACCURATE INFORMATION. CUSTOMERS MUST BE ENTITLED TO USE THE BANK CARD DESIGNATED AND THE BANK CARD MUST ACCESS FUNDS SUFFICIENT TO COVER THE COST OF PRODUCTS ORDERED. PLEASE NOTE THAT ONLY PERSONS LEGALLY ENTITLED TO ENGAGE IN CONTRACTS FOR PRODUCTS ON THE SITE MAY ORDER FROM THE SITE.


3. ORDERS

3.1 ORDER REGISTRATION

IN ORDER TO PLACE AN ORDER, THE CUSTOMER MUST SELECT THE PRODUCTS WHICH INTEREST THEM AND CLICK ON “ADD TO MY BASKET”; THE CUSTOMER CAN AT ANY TIME:
- VIEW THE PRODUCTS IN THEIR BASKET
- CONTINUE OR MODIFY THEIR PRODUCT SELECTION BY CLICKING ON “CONTINUE SHOPPING”
- FINALISE THEIR PRODUCT SELECTION AND ORDER PRODUCTS BY CLICKING ON “ORDER NOW”

TO ORDER THE SELECTED PRODUCTS, CUSTOMERS MUST CLICK ON “CONFIRM ORDER”, THEN LOG IN BY ENTERING THE EMAIL ADDRESS AND PASSWORD DEFINED WHEN SETTING UP THEIR ACCOUNT. FOR FIRST ORDERS, CUSTOMERS SHOULD CLICK ON “FOR FIRST ORDERS CLICK HERE”; IN THIS CASE, THE CUSTOMER MUST ACCURATELY COMPLETE THE FORM PROVIDED WITH THEIR FAMILY NAME, FIRST NAME, POSTAL ADDRESS PLUS EMAIL ADDRESS AND THEIR PERSONAL, CONFIDENTIAL PASSWORD WHICH WILL BE NECESSARY FOR IDENTIFICATION PURPOSES ON THE WEBSITE. CUSTOMERS MUST CONFIRM THEY HAVE CONSULTED AND THAT THEY ACCEPT THE GENERAL TERMS AND CONDITIONS OF SALE BEFORE THEIR ORDER CAN BE REGISTERD. BY CONFIRMING THEIR ORDER, THE CUSTOMER ACCEPTS THESE TERMS AND CONDITIONS. THE CUSTOMER IS AWARE AND ACCEPTS THAT BY LOGGING IN THEY CONFIRM THEIR IDENTITY AND GIVE THEIR AGREEMENT.
AFTER LOGGING IN, THE CUSTOMER MUST CONFIRM THE DELIVERY ADDRESS (AS DETAILED IN ARTICLE 3.2 BELOW). AN ORDER FORM WILL THEN BE PRESENTED ON THE SCREEN, SHOWING: DESCRIPTIONS, QUANTITIES AND PRICES OF THE PRODUCTS ORDERED BY THE CUSTOMER, THE TOTAL COST OF THE ORDER, POSTAGE COSTS, CUSTOMER DETAILS AND DELIVERY ADDRESS. COULEUR CHANVRE UNDERLINES THAT THE MEANS AT THE DISPOSAL OF THE CUSTOMER FOR ORDER TRACKING, CANCELLATION OR GUARANTEE COVER EXCLUDE ANY EXTRA SPECIFIC COSTS.

SPECIAL OFFERS

TO BENEFIT FROM SPECIAL OFFERS, THE CUSTOMER MUST ENTER AND CONFIRM A « GIFT CODE » IN THE ALLOTTED SPACE ON THE « BASKET » PAGE OF THE SITE IN THE CASE OF A SPECIAL OFFER OR IN STAGE 3 FOR OFFERS ON SHIPPING COSTS. CUSTOMERS MAY OBTAIN INFORMATION ON THEIR ORDER AT ANY TIME BY CONTACTING COULEUR CHANVRE:
- BY COMPLETING THE “CONTACT US” FORM ON THE SITE
- BY TELEPHONE: 00 33 (0)4 74 26 19 82
- BY POST: COULEUR CHANVRE CUSTOMER SERVICES, 15 ROUTE DES CHERES 69380 MARCILLY D’AZERGUES
- BY LOGGING IN TO « MY ACCOUNT » ON THE WEBSITE AND FOLLOWING THE INSTRUCTIONS GIVEN


3.2 ORDER CONFIRMATION

HAVING VERIFIED THE ORDER AND COMPLETED THE INFORMATION REQUIRED IN FULL, A RESUME OF THE ORDER WILL APPEAR. IN ORDER TO ACCESS THE SECURE PAYMENT PAGE AND FINALISE THE ORDER, THE CUSTOMER MUST THEN SELECT THE TYPE OF BANK CARD WITH WHICH THEY WISH TO PAY. THE CUSTOMER MUST ENTER THEIR BANK CARD NUMBER, EXPIRY DATE, AND SECURITY NUMBER (THE LAST 3 NUMERS ON THE BACK OF THE CARD).

WHEN CHOSING PAYMENT BY BANK CARD, CUSTOMERS ARE DIRECTED AUTOMATICALLY TO THE SECURE PAYMENT SERVER (HEREAFTER REFERRED TO AS “THE BANK”). TO PROTECT PAYMENT AS EFFECTIVELY AS POSSIBLE, THE BANK SERVER IS SECURED BY S.S.L.. COULEUR CHANVRE DECLINES ALL RESPONSIBILITY AS THE CUSTOMER BANK DETAILS NEVER AT ANY TIME PASS THROUGH THE COULEUR CHANVRE COMPUTER SYSTEM.

ONCE THE CUSTOMER CONFIRMS THE PAYMENT, THE ORDER IS REGISTERED AND BECOMES IRREVOCABLE. THE CUSTOMER BECOMES THE PURCHASER. THE ORDER FORM WILL BE REGISTERED ON THE SECURE AND RELIABLE COULEUR CHANVRE COMPUTER SYSTEM AND WILL BECOME PROOF OF THE CONTRACTUAL RELATIONSHIP BETWEEN THE TWO PARTIES.

IN ACCORDANCE WITH ARTICLE 10 BELOW, THE BUYER HAS A RIGHT TO WITHDRAW THE ORDER AND BE REIMBURSED WITHIN FOURTEEN (14) WORKING DAYS FROM RECEIPT OF THE PRODUCTS BY THE CUSTOMER.


3.3 ORDER CONFIRMATION

A RESUME OF THE ORDER WILL APPEAR ONCE THE ORDER IS CONFIRMED.

THIS CONFIRMATION WILL INCLUDE ALL THE ELEMENTS IN THE CONTRACT BETWEEN THE PARTIES.

THE CUSTOMER WILL THEN HAVE ACCESS TO “ORDER TRACKING” BY CLICKING ON “MY ACCOUNT” AND LOGGING IN USING THEIR EMAIL ADDRESS AND PASSWORD. IN ACCORDANCE WITH ARTICLE 1316 OF THE FRENCH CIVIL CODE, THE CUSTOMER RECOGNISES THAT ALL EMAILS SENT TO COULEUR CHANVRE HAS EVIDENTIARY EQUIVALENCE WITH COMMUNICATION ON PAPER.


3.4 Gifts

CUSTOMERS CAN PURCHASE GIFTS FOR FRIENDS VIA THE WEBSITE AND SHOULD FOLLOW THE SAME PROCEDURE AS WHEN SHOPPING FOR THEMSELVES. THE COULEUR CHANVRE WEBSITE GIVES THE CUSTOMER THE OPTION OF SENDING A PERSONAL MESSAGE TO THE RECIPIENT OF THE GIFT. THIS MESSAGE WILL APPEAR ON THE DELIVERY DOCUMENT.


4. PRICING

PRICES ARE GIVEN IN EUROS AND ARE VALID FOR THE FOLLOWING TERRITORIES: THE AZORES, GERMANY, AUSTRIA, BALEARIC ISLANDS, BELGIUM, CANARY ISLANDS, CYPRUS, CORSICA, DENMARK, SPAIN, ESTONIA, FINLAND, MAINLAND FRANCE, GREECE, HUNGARY, IRELAND, ICELAND, ITALY, LITHUANIA, LUXEMBOURG, MADERA, MALTA, NORWAY, NETHERLANDS, POLAND, PORTUGAL, UNITED KINGDOM, SARDINIA, SICILY, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND, TCECH REPUBLIC. THEY INCLUDE ANY DISCOUNTS AND FRENCH VAT AS APPLICABLE ON DATE OF THE ORDER. PRICES INDICATED ON THE WEBSITE ARE VALID ON THE DATE OF THE ORDER, SUBJECT TO AVAILABILITY AND EXCLUDE ANY MAJOR CHANGES IN COSTS, NOTABLY VAT, AND ANY TYPING ERRORS OR ERRORS OF OMISSION. PRICES DO NOT INCLUDE SHIPPING COSTS WHICH WILL BE CHARGED EXTRA AND DETAILED TO THE WEBSITE USER WHEN THE ORDER IS CONFIRMED DEFINITIVELY. COULEUR CHANVRE RESERVES THE RIGHT, ACCEPTED BY THE WEBSITE USER, TO MODIFY ITS PRICES AT ANY TIME. PRODUCTS WILL HOWEVER BE BILLED ON THE BASIS OF PRICES VALID AT THE TIME OF THE REGISTRATION OF THE ORDER, SUBJECT NONETHELESS TO PRODUCT AVAILABILITY.


5. PRODUCT AVAILABILTY

PRODUCTS OFFERED ARE SUBJECT TO AVAILABILITY EXCEPT WHERE IT IS STATED THAT THE PRODUCT IS AVAILABLE FROM COULEUR CHANVRE. IF THE PRODUCT ORDERED IS NOT AVAILABLE, A MESSAGE WILL APPEAR INDICATING THAT THE PRODUCT IS OUT OF STOCK AND GIVING IN SOME CASES A PROBABLE DATE OF AVAILABILITY. COULEUR CHANVRE:
- WILL SEND THE AVAILABLE ARTICLES ON THE ORDER ON RECEIPT OF THE ORDER FROM THE WEBSITE USER
- WILL INFORM THE WEBSITE USER AS SOON AS POSSIBLE AND AT LATEST WHEN THE ORDER IS EXPEDITED

SHOULD A PRODUCT ORDERED BE UNAVAILABLE, THE CUSTOMER WILL BE INFORMED BY EMAIL OR BY TELEPHONE AND CAN REQUEST THE CANCELLATION OF THE ORDER AND THE REIMBURSEMENT OF THE COST. REQUESTS FOR REIMBURSEMENT MUST BE MADE IN WRITING AND COULEUR CHANVRE WILL UNDERTAKE TO REIMBURSE THE CUSTOMER AS SOON AS POSSIBLE AND AT THE LATEST 30 DAYS FROM RECEIPT OF THE SAID LETTER.


6. PAYMENT METHODS

ACCEPTED PAYMENT METHODS ARE INDICATED ON THE DELIVERY PAGE OF THE WEBSITE. UNLIKE MANY BRANDS, WE CONCEIVE, MANUFACTURE AND DISTRIBUTE OUR PRODUCTS WITHOUT INTERMEDIARIES. THEREFORE WE CALCULATE OUR RATES TO THE BEST OF OUR ABILITY, ACCORDING TO FAIR PRICES ALLOWING YOU TO BENEFIT FROM OUR RESEARCH, QUALITY, AND THE UNDERTAKINGS OF OUR SUPPLIERS; WE RESERVE THE RIGHT TO MODIFY THESE PRICES AT ANY TIME WITH NO PRIOR WARNING. PRICES ARE REGULARLY UPDATED ON OUR WEBSITE.

PAYMENT TAKES PLACE IMMEDIATELY VIA THE INTERNET EXCEPT IF THE SERVER IS UNAVAILABLE, BY FRENCH OR FOREIGN BANK CARDS, BY VISA, EUROCARD/MASTERCARD, AND AMERICAN EXPRESS. PRIVATE BANK CARDS AND PAYPAL ARE NOT AUTHORISED.

COULEUR CHANVRE RESERVES THE RIGHT TO REFUSE ANY ORDER OR DELIVERY IN THE CASE OF: I) EXISITING LITIGATION WITH THE CUSTOMER, II) PARTIAL OR TOTAL NON PAYMENT OF A PREVIOUS ORDER BY THE CUSTOMER, III) NON AUTHORISATION OF PAYMENT BY THE BANK, IV) NON PAYMENT OR PARTIAL PAYMENT. THE RESPONSIBILTY OF COULEUR CHANVRE IN THESE CASES CANNOT BE ENGAGAED.

BANK CARD TRANSACTIONS, UNDERTAKEN BETWEEN THE CUSTOMER’S COMPUTER AND THE SECURE SYSTEM SIPS ATOS, COULEUR CHANVRES PARTNER FOR ON LINE PAYMENT, ARE ENCRYPTED ACCORDING TO THE SSL SYSTEM AND PROTECTED.



7. DELIVERY AND RECEIPT OF PRODUCTS BY THE CUSTOMER

LATEST DELIVERY DATES FOR PRODUCTS ARE INDICATED ON THE CONTRACT PROPOSAL ADDRESSED TO THE CUSTOMER; COULEUR CHANVRE WILL MAKE ITS BEST EFFORTS TO SEND ORDERS BETWEEN TREE (3) AND SEVEN (7) WORKING DAYS FROM THE DAY FOLLOWING ORDER CONFIRMATION BY THE CUSTOMER.

SHIPPING COSTS INCLUDE A CONTRIBUTION TO PREPARATION, PACKING AND POSTAGE COSTS.
IN THE ABSENCE OF DELIVERY IN THE SEVEN DAYS FOLLOWING THE DELIVERY DEADLINE, EXCEPT IN CASES OF FORCE MAJEURE SUCH AS POSTAL SERVICE STRIKES, THE CUSTOMER MAY END THE CONTRACT BY REGISTERED LETTER AND REQUEST A REIMBURSEMENT OF THE COST WITHIN THIRTY DAYS OF THE END OF THE CONTRACT.

POSTAGE IS BY THE FRENCH COLISSIMO SUIVI SERVICE AND IS DEPENDENT ON THE VALUE OF THE ORDER. COLISSIMO SUIVI: THE PACKAGE IS DELIVERED INTO THE CUSTOMER’S POST BOX. A NOTICE IS LEFT SHOULD THE PARCEL BE TOO LARGE.
PACKAGES ARE DELIVERED AGAINST THE RECIPIENT’S SIGNATURE. A NOTICE IS LEFT IN THE CASE OF ABSENCE. THE RECIPIENT HAS 15 DAYS TO COLLECT THE PACKAGE FROM THEIR POST OFFICE. CUSTOMERS CAN TRACK THEIR PACKAGE ON OUR WEBSITE IN THEIR “CUSTOMER ACCOUNT” OR ON WWW.LAPOSTE.FR/COLISSIMO USING THE PARCEL NUMBER PROVIDED BY EMAIL ON ORDER CONFIRMATION.

Anomolies   :
SHOULD THE CUSTOMER FIND THAT PACKAGES ARE MISSING, DAMAGED OR OPEN, THEY OR THEIR REPRESENTATIVE SHOULD NOTE ON THE COLISSIMO RECEIPT “WRITTEN RESERVATIONS” WITH THEIR SIGNATURE OR REFUSE THE DELIVERY. THE CUSTOMER SHOULD ALSO INDICATE THE ANOMALY BY REGISTERED LETTER TO THE TRANSPORTER WITHIN TWO (2) WORKING DAYS FOLLOWING THE DELIVERY. A COPY OF THIS CORRESPONDENCE MUST BE SENT BY POST OR EMAIL TO COULEUR CHANVRE.

LATE OR NON DELIVERY :
COLISSIMO AND CHRONOPOST ARE VERY RELIABLE SERVICES. HOWEVER, DELAYS TO DELIVERY OR LOSS OF PACKAGES MAY OCCUR. FOR LATE DELIVERIES: (FROM 11 DAYS AFTER PRODUCT DISPATCH) THE CUSTOMER MUST INFORM COULEUR CHANVRE CUSTOMER SERVICES BY TELEPHONE 04 74 26 19 82 OR BY EMAIL LIVRAISON@COULEUR-CHANVRE.COM. COULEUR CHANVRE WILL FORWARD THIS INFORMATION TO THE POST OFFICE TO OPEN AN ENQUIRY. THIS ENQUIRY MAY TAKE UP TO 21 DAYS. SHOULD THE PRODUCT BE FOUND IT WILL BE SENT IMMEDIATELY TO THE CUSTOMER’S ADDRESS. SHOULD THE PRODUCT BE CONSIDERED LOST, COULEUR CHANVRE UNDERTAKES TO REPLACE THE PRODUCT AT ITS COST. IF THE PRODUCT IS NO LONGER AVAILABLE COULEUR CHANVRE WILL REIMBURSE THE COST OF THAT PRODUCT. COULEUR CHANVRE DECLINES RESPONSIBILTY RELATING TO LATE DELIVERIES DUE TO THE TRANSPORTER PARTICULARLY IN THE CASE OF PRODUCT LOSS OR STRIKES.

Returns :
IN ORDER TO BE VALID, ALL RETURNS MUST FIRST BE INDICATED TO COULEUR CHANVRE CUSTOMER SERVICES. THE PURCHASER MUST INDICATE ANY ANOMALIES ON THE “RETURN COUPON” (PACKAGE AND/OR PRODUCT DAMAGE). PRODUCTS SHOULD BE RETURNED IN THEIR ORIGINAL STATE, COMPLETE (ACCESSORIES, INSTRUCTIONS, GUARANTEES), AND WITH A COPY OF THE ORDER DOCUMENTATION (DELIVERY NOTICE AND INVOICE).

REIMBURSEMENT TERMS :
REIMBURSEMENTS WILL BE MADE BY CHEQUE.


8. TRANSFER OF OWNERSHIP

OWNERSHIP OF THE PRODUCT WILL BE ACQUIRED BY THE CUSTOMER AFTER COMPLETE PAYMENT OF THE PRODUCT PRICE. DURING THE PERIOD BETWEEN DELIVERY (SIGNATURE OF THE DELIVERY NOTE) TO THE TRANSFER OF OWNERSHIP, RISKS (LOSS, THEFT) AND DAMAGE TO THE PRODUCT ARE AT THE CUSTOMER’S OWN COST. COULEUR CHANVRE RESERVES THE RIGHT TO REFUSE CUSTOMER OPRDERS WITH WHOM LITIGATION EXISTS (INSOLVABILITY, BAD PAYERS, LACK OF GOOD WILL, ETC).


9. RESPONSIBITY

WITHIN EACH STAGE OF SITE ACCESS, THE COULEUR CHANVRE WEBSITE RESPONSABILITY IS LIMITED. DAMAGE OR DISADVANTAGES LINKED TO THE USE OF THE INTERNET INCLUDING THE PRESENCE OF COMPUTER VIRUSES IS NOT THE RESPONSIBILTY OF COULEUR CHANVRE. COUELUR CHANVRE IS NOT RESPONSIBLE FOR THE TOTAL OR PARTIAL NON EXECUTION OF THE CONTRACT IF THIS IS CAUSED BY FORCE MAJEURE, NOTABLY STRIKE ACTION OF THE POSTAL, TRANSPORT AN/OR COMMUNICATION SERVICES, FLOODING, FIRE, AND GENERALLY IN THE CASE OF EVENTS BEYOND ITS CONTROL.
THE PARTIES AGREE TO CONCERT AS SOON AS POSSIBLE TO FIND MEANS OF FULFILLING THE ORDER DURING THE PERIOD OF THE FORCE MAJEURE.
BEYOND A PERIOD OF ONE (1) MONTH OF DELAY DUE TO FORCE MAJEURE, SHOULD COULEUR CHANVRE BE UNABLE TO HONOUR THE ORDER, IT WILL REIMBURSE THE CUSTOMER WITHIN 30 DAYS.

AS PROFESSIONALS, COULEUR CHANVRE IS FULLY RESPONSIBLE FOR THE FULFILMENT OF ITS OBLIGATIONS TO ITS CUSTOMERS RESULTING FROM THE CONTRACT AGREED REMOTELY, WHETHER THOSE OBLIGATIONS ARE CARRIED OUT BY COULEUR CHANVRE OR OTHER SERVICE PROVIDERS. COULEUR CHANVRE CAN WITHOUT PREJUDICE, EXONERATE ITSELF OF RESPONSIBILTY BY PROVING THAT THE NON FULFILMENT OF THE CONTRACT IS ATTRIBUTABLE EITHER TO THE CUSTOMER OR TO A THRID PARTY, WHETHER UNFORSEEABLE OR UNSURMOUNTABLE, OR IN A CASE OF FORCE MAJEURE.


10. GUARANTEES

IN ACCORDANCE WITH ARTICLE L 121-16 OF THE FRENCH CONSUMER CODE, THE CUSTOMER HAS FOURTEEN (14) WORKING DAYS TO RETURN THE PRODUCTS ORDERED, AT THEIR COST, IF FOR WHATEVER REASON THE CUSTOMER IS NOT SATISFIED BY THE PRODUCT (S). COULEUR CHANVRE WILL ONLY ACCEPT PRODUCTS WHICH HAVE NOT BEEN WORN OR WASHED AND HAVE THEIR LABEL AND TAGS INTACT. THE PRODUCT (S) MUST BE RETURNED IN THEIR ORIGINAL PACKAGING TO THE FOLLOWING ADDRESS: COULEUR CHANVRE, 15 ROUTE DES CHERES, MARCILLY D’AZERGUES, FRANCE.

PRODUCT RETURNS MUST BE ACCOMPANIED BY A RETURNS COUPON DUELY COMPLETED AND INCLUDED IN THE PACKAGE. IF ALL THE ABOVE CONDITIONS ARE MET, COULEUR CHANVRE WILL REIMBUSE THE CUSTOMER, WITHIN THIRTY (30) WORKING DAYS FROM THE RECEIPT OF THE PRODUCT BY COULEUR CHANVRE (THE CUSTOMER SHIPPING DATE SERVING AS NOTICE TO COULEUR CHANVRE OF THE CUSTOMER’S EXERCISE OF THEIR RIGHT TO WITHDRAW).

DEFECTIVE PRODUCTS: IF DESPITE COULEUR CHANVRE’S BEST EFFORTS A PRODUCT SHOULD BE DEFECTIVE, THE CUSTOMER HAS FOURTEEN (14) DAYS FROM THE DELIVERY DATE TO RETURN THE DEFECTIVE PRODUCT FOR EXCHANGE OR REIMBURSEMENT. IN ORDER TO PROCESS THIS REQUEST AS QUICKLY AS POSSIBLE, ALL DEFECTS MUST BE CLEARLY DESCRIBED ON THE RETURN COUPON ATTACHED TO THE ORDER. THE PACKAGE AND COMPLETED RETURN COUPON MUST BE SENT TO THE FOLLOWING ADDRESS: COULEUR CHANVRE, 15 ROUTE DES CHERES, 69380 MARCILLY D’AZERGUES, FRANCE.

COMPLAINTS RECEIVED AFTER 7 DAYS WILL NOT BE ACCEPTED AND COULEUR CHANVRE WILL BE FREED FROM ANY RESPONSIBILTY. IF THE ABOVE MENTIONNED CONDITIONS ARE MET, COULEUR CHANVRE WILL MAKE THE EXCHANGE OR REIMBURSEMENT OF THE DEFECTIVE PRODUCT(S) WITHIN 30 DAYS FROM RECEPTION BY COULEUR CHANVRE OF THE PACKAGE.


11. INTELLECTUAL PROPERTY

THE WEBSITE «WWW.COULEUR-CHANVRE.COM » IS AN INTELLECTUAL WORK PROTECTED BY THE LAWS OF INTELLECTUAL PROPERTY. THE WEBSITE AND ALL THE ELEMENTS OF WHICH IT IS COMPRISED (IMAGES, LOGOS, MUSIC, DATA BASES ETC) ARE THE EXCLUSIVE PROPERTY OF COULEUR CHANVRE AND/OR OF THIRD PARTIES HAVING CONCEDED ALL OR A PART OF THE RIGHTS.
ANY TOTAL OR PARTIAL REPRODUCTION OR REPRESENTATION OF THE WEBSITE OR ANY OF ITS COMPRISING ELEMENTS IS FORBIDDEN, AS IS THEIR MODIFICATION.


12. PERSONAL INFORMATION

UNLESS OTHERWISE INDICATED BY THE CUSTOMER IN THE APPROPRIATE PLACE ON THE WEBSITE, COULEUR CHANVRE UNDERTAKES NOT TO DIVULGE PERSONAL INFORMATION GIVEN BY CUSTOMERS TO THIRD PARTIES. THIS INFORMATION REMAINS STRICTLY CONFIDENTIAL. CUSTOMERS ARE INFORMED THAT THEIR PERSONAL INFORMATION IS USED BY COULEUR CHANVRE AND THEIR PARTNERS FOR THESE SERVICES: ORDER PROCESSING; REINFORCING COMMUNICATION WITH CUSTOMERS BY LETTER/EMAILS; PROSPECTING FOR PRODUCTS OR SERVICES LINKED TO THOSE PROVIDED BY COULEUR CHANVRE. IN ACCORDANCE WITH THE FRENCH LAW DATED 6 JANUARY 1978, EACH WEBSITE USER HAD THE RIGHT OF ACCESS AND MODIFICATION OF THE INFORMATION RELATING TO THEM ASWELL AS A RIGHT TO OBJECT. THESE RIGHTS MUST BE EXERCISED IN WRITING TO THE FOLLOWING ADDRESS:

Couleur Chanvre
15 route des Cheres
69380 Marcilly d’Azergues
France

COULEUR CHANVRE WILL NOT SELL, MARKET, OR RENT TO ANY OTHER PERSON THE PERSONAL INFORMATION RELATING TO ITS CUSTOMERS WITHOUT THEIR EXPRESS AGREEMENT. HOWEVER, THE PRESENT ARTICLE CANNOT PREVENT THE CESSATION OF NEITHER THE CLIENTELE NOR THE TRANSFER OF THE ACTIVITY TO A THIRD PARTY.

WEB BEACONS

CERTAIN WEB PAGES MAY CONTAIN ELECTRONIC IMAGES OR « WEB BEACONS » WHICH ALLOW VISITORS TO THE PAGE TO BE COUNTED. THESE WEB BEACONS MAY BE USED BY SOME OF OUR PARTNERS IN PARTICULAR TO MEASURE AND IMPROVE THE VISIBILTY OF CERTAIN PAGES. IN ANY EVENT, THE INFORMATION GAINED BY THESE BEACONS IS STRICTLY ANONYMOUS AND SIMPLY ALLOWS THE COLLECTION OF STATISTICS ON VISITS TO THE PAGE WITH THE AIM OF PROVIDING A BETTER SERVICE TO THE SITE USERS.


13. RELEVANT LAW AND COMPETANCE

THESE TERMS AND CONDITIONS ARE DICTATED BY FRENCH LAW. IN THE CASE OF A DISPUTE, THE CUSTOMER MUST FIRST CONTACT COULEUR CHANVRE CUSTOMER SERVICE DEPARTMENT TO SEEK AN AMIABLE SOLUTION WHICH WILL BE ATTEMPTED BEFORE ANY LEGAL ACTION IS UNDERTAKEN. IN THE ABSENCE OF AN AMIABLE SOLUTION, THE COURTS OF LYON ARE EXCLUSIVELY COMPETENT TO RULE ON LITIGATION CONCERNING THE CONSTITUTION OF, EXECUTION OF, INTERPRETATION OF, CANCELLATION OF THE CONTRACT INCLUDING ACTIONS WHICH ARE PRECAUTIONARY, EMERGENCY, ON APPEAL, REFERRAL, SUITS OR MULTIPLE DEFENDANTS.